Help Center

Everything you need to know about using Joyful

Quick Start Guide

1. Create Your Newsletter

Start with a blank canvas and begin typing. Use "/" to add blocks like images, buttons, and more.

2. Build Your List

Import contacts or use our subscription forms to grow your audience organically.

3. Send & Analyze

Send your newsletter and track opens, clicks, and engagement with detailed analytics.

Getting Started

How do I create my first newsletter?

Click "New newsletter" from your dashboard, choose a template or start blank, then begin typing your content. Use the "/" command to add different blocks.

What's included in the free plan?

The free plan includes unlimited newsletters, subscribers, and emails. You get access to our visual editor, analytics, and email delivery—completely free forever.

How do I add subscribers?

Go to Lists in your dashboard, create a new list, and either import a CSV file or use our subscription forms to collect new subscribers.

Features & Tools

What types of content blocks are available?

You can add text, headings, images, buttons, dividers, spacers, and tables. Simply type "/" in the editor to see all available options.

Can I customize the design?

Yes! Each block can be styled individually, and you can customize fonts, colors, spacing, and alignment to match your brand.

How do templates work?

Templates are reusable newsletter layouts you create. Design once, then use as a starting point for future newsletters to maintain consistent branding.

Email Delivery

How reliable is email delivery?

We maintain high deliverability rates through proper authentication, reputation monitoring, and compliance with email best practices.

Can I schedule newsletters?

Yes, you can schedule newsletters to be sent at a specific date and time, or send them immediately.

What happens if someone unsubscribes?

Unsubscribe requests are processed automatically, and those contacts are removed from your lists to maintain compliance.

Analytics & Insights

What metrics can I track?

Track open rates, click rates, click-to-open rates, and see which links perform best. View trends over time and individual newsletter performance.

How accurate is open tracking?

Open tracking uses standard methods but can be affected by email client settings. Click tracking is more reliable for measuring engagement.

Can I export my data?

Yes, you can export subscriber lists, analytics data, and newsletter content. Your data belongs to you.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.