Fair Use Policy

Our Philosophy

We believe in providing generous free access to our newsletter platform. Our fair use policy ensures we can continue offering this service sustainably while supporting your growth.

What's Included in Free Usage

Our free plan is designed to support most newsletter creators without restrictions:

50,000 emails sent per month - Enough for most growing newsletters
25,000 subscribers per newsletter - No artificial limits on your audience
Reasonable file storage - Images, attachments, and content assets
Unlimited newsletters - Create as many as you need
Full feature access - All editing tools, templates, and analytics

When Usage Becomes Excessive

Consistent high-volume usage that puts pressure on our infrastructure includes:

Consistently sending over 50,000 emails per month (3+ months)
Managing subscriber lists exceeding 25,000 contacts
Heavy API usage or automated bulk operations
File storage consistently over 5GB

Our Approach to High Usage

We're here to help, not penalize. If your usage consistently exceeds our guidelines:

We'll reach out proactively - No surprise shutdowns or restrictions
Discuss your specific needs - Understand your use case and requirements
Offer custom pricing - Based on your actual usage patterns
Provide transition time - At least 30 days to decide or migrate
Quarterly billing option - Flexible payment terms for custom plans

Account Sharing Restrictions

Free accounts are intended for single organizations or individuals:

Sharing account access with external businesses is not permitted
Using one account to serve multiple unrelated organizations violates fair use
Team collaboration within your organization is encouraged and supported

Acceptable Occasional Spikes

We understand that newsletter sending can be irregular:

Monthly newsletters with higher send volumes are perfectly fine
Seasonal campaigns or product launches are expected
One-time imports of large subscriber lists won't trigger restrictions
We only review accounts with consistent high usage over 3-4 months

Service Quality Commitment

Our fair use policy exists to ensure reliable service for all users. By managing high-volume usage appropriately, we can maintain fast delivery speeds, high uptime, and responsive support for everyone on our platform.

Questions?

If you have questions about fair use or think your usage might exceed our guidelines, don't hesitate to reach out. We're here to support your newsletter's growth, and we'll work with you to find the right solution.